Department of Customer Service

Department of Customer Service
Department overview
Formed	1 July 2019
Preceding department	Department of Finance, Services and Innovation;
Type	Ministerial department
Jurisdiction	New South Wales, Australia
Headquarters	Sydney
Employees	5,289
Annual budget	A$1.116 billion (2019-20)
Ministers responsible	The Hon. Jihad Dib MP, Minister for Customer Service and Digital Government; The Hon. John Graham MLC, Minister for the Arts; The Hon. Sophie Cotsis MP, Minister for Work Health and Safety; The Hon. Courtney Houssos MLC, Minister for Finance; Minister for Domestic Manufacturing and Government Procurement; The Hon. Steve Kamper MP, Minister for Small Business; The Hon. Anoulack Chanthivong MP, Minister for Better Regulation and Fair Trading; Minister for Building;
Department executives	Graeme Head, Secretary; David Chandler OAM, Building Commissioner;
Child department	Service NSW; Revenue NSW; State Insurance Regulatory Authority; ;
Website	nsw.gov.au/customer-service

The Department of Customer Service is a department of the New South Wales Government that functions as a service provider to support sustainable government finances, major public works and maintenance programs, government procurement, information and communications technology, corporate and shared services, consumer protection, and land and property administration of the government in New South Wales, Australia.^{[citation needed]}

The department was established with effect from 1 July 2019 and assumed most functions from the preceding Department of Finance, Service and Innovation, as well as a number of functions from other departments and several agencies.^[4]^[5]

Structure

The Department is the lead agency in the Customer Service cluster, led by Secretary Graeme Head,^[2] who reports to the ministers listed below.

Ministers

The following ministers are responsible for the administration of the department and its agencies:^[6]

Ultimately, the ministers are responsible to the Parliament of New South Wales.

Agencies

The following agencies are included in the Customer Service cluster, administered by the Department:^[4]^[7]

Architects Registration Board
Behavioural Insights Unit
Board of Surveying and Spatial Information
Budget Data Visualisation
Building Commission NSW
Customer Experience Unit
Cyber Security NSW
Digital NSW
Geographical Names Board of New South Wales^[8]
ID Support NSW
Independent Pricing and Regulatory Tribunal Staff Agency
Independent Review Office
Information and Privacy Commission NSW
Long Service Corporation
NSW Digital Channels
NSW Fair Trading
NSW Registry of Births, Deaths & Marriages
NSW Small Business Commission
NSW Telco Authority
Office of the Registrar General (to monitor and enforce performance of the NSW Land Registry Services)
Personal Injury Commission
Professional Standards Authority
Revenue NSW
SafeWork NSW
Service NSW
Spatial Services
State Insurance Regulatory Authority (SIRA)
Subsidence Advisory NSW
Surveyor General of NSW
TestSafe

History

The department was established with effect from 1 July 2019 and assumed most of the functions of the former Department of Finance, Services and Innovation that was dissolved on the same date, as well as some functions from the New South Wales Treasury and the Department of Premier and Cabinet.^[4] The department also incorporated Liquor & Gaming NSW, the Data Analytics Centre, and the NSW Registry of Births, Deaths and Marriages.^[5]

References

^ ^a ^b "Annual Report 2018-19" (PDF). Department of Customer Service (formerly the Department of Finance, Services and Innovation). ISSN 2207-0265. Archived (PDF) from the original on 26 January 2020. Retrieved 21 May 2020.
^ ^a ^b "Secretary". Department of Customer Service. Archived from the original on 30 November 2019. Retrieved 21 May 2020.
^ "Building Commissioner". Department of Customer Service. Archived from the original on 26 August 2019. Retrieved 21 May 2020.
^ ^a ^b ^c "Administrative Arrangements (Administrative Changes—Public Service Agencies) Order 2019 [NSW] (159)" (PDF). Government Gazette of the State of New South Wales. 2 April 2019. p. 7-8. Retrieved 4 April 2019.
^ ^a ^b "Customer Service". Department of Premier and Cabinet. Archived from the original on 22 April 2019. Retrieved 21 May 2020.
^ "Administrative Arrangements (Public Service agencies and Ministers) Order 2023". legislation.nsw.gov.au. Government of New South Wales. Retrieved 6 November 2024.
^ "Our agencies". NSW Government - Department of Customer Service. Retrieved 14 July 2020.
^ "About Us". Geographical Names Board of NSW. Retrieved 28 February 2020.

External links

[DFSI-18-19-AR-1] "Annual Report 2018-19" (PDF). Department of Customer Service (formerly the Department of Finance, Services and Innovation). ISSN 2207-0265. Archived (PDF) from the original on 26 January 2020. Retrieved 21 May 2020.

[DCS-secretary-2] "Secretary". Department of Customer Service. Archived from the original on 30 November 2019. Retrieved 21 May 2020.

[DCS-commissioner-3] "Building Commissioner". Department of Customer Service. Archived from the original on 26 August 2019. Retrieved 21 May 2020.

[AAO-19-4] "Administrative Arrangements (Administrative Changes—Public Service Agencies) Order 2019 [NSW] (159)" (PDF). Government Gazette of the State of New South Wales. 2 April 2019. p. 7-8. Retrieved 4 April 2019.

[DPC-DCS-5] "Customer Service". Department of Premier and Cabinet. Archived from the original on 22 April 2019. Retrieved 21 May 2020.

[6] "Administrative Arrangements (Public Service agencies and Ministers) Order 2023". legislation.nsw.gov.au. Government of New South Wales. Retrieved 6 November 2024.

[7] "Our agencies". NSW Government - Department of Customer Service. Retrieved 14 July 2020.

[8] "About Us". Geographical Names Board of NSW. Retrieved 28 February 2020.

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v t e Agencies of the New South Wales Government
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State-owned corporations	Essential Energy Forestry Corporation Hunter Water Port Authority Sydney Water Transport Asset Holding Entity WaterNSW
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Other	Audit Office Crime Commission Education Standards Elections Environment Protection Health Care Complaints Independent Commission Against Corruption Judicial Commission Law Enforcement Conduct Police Force Pricing & Regulatory Tribunal Public Prosecutions Revenue NSW Technical & Further Education