Draft:Qminder
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|  |
 | |
| Company type | Private |
|---|---|
| Industry | Queue management software |
| Founded | 2011 |
| Founders |
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| Headquarters | |
| Website | www |
Qminder is a cloud-based queue management system that helps businesses manage and monitor customer waiting lines. It provides solutions for customer service improvement by allowing businesses to streamline the check-in process, track customer wait times, and analyze service efficiency.
History
[edit]Qminder was founded in 2011 as part of the Estonia-based Garage48 startup hackathon.[1].
In October 2011, Qminder raised €50,000 in seed funding from Seedcamp[2]
In August 2012, the company secured an additional €3,100 in seed funding from Prototron.
In January 2014, Qminder raised an undisclosed amount in an angel investment from Astrec Invest.
In 2023, Qminder revenue run rate hit $1.3M in revenue.
Services and Features
[edit]Qminder provides queue management and service intelligence solutions to local government, healthcare, higher education, and retail industries.
Qminder offers a variety of tools and features designed to help businesses manage customer queues. These include:
- Digital Sign-In: Customers can sign in via a touch-screen kiosk or QR code, eliminating physical waiting lines.
- Wait Time Management: Real-time tracking of customer wait times allows businesses to monitor service performance and optimize staff allocation.
- Customer Flow Analytics: Qminder provides analytics and reporting features that allow businesses to assess peak hours, average wait times, and average service times.
- Virtual Queuing: Customers can join queues remotely using their mobile devices, enabling them to arrive at the location only when it’s their turn.
- Text Messages: Businesses can send real-time text messages to customers regarding their position in the queue and any updates related to the service.
- Multi-Location Support: Qminder supports queue management across multiple locations, providing centralized control for businesses with large geographical footprints.
References
[edit]- ^ "Meet the Qminder Team — Queuing & Retail Intelligence". Qminder. Retrieved 2024-09-04.
- ^ Starkell, Natasha (2012-09-06). "Startup Sauna Puts Some Money Where Its Mouth Is, Secures Inventure Backing". TechCrunch. Retrieved 2024-09-04.
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